FAQ

When will I receive my order?

All orders are sent same day if ordered before 4.00pm Queensland time if no technical issues arise. Tracking info will be sent to the email address you provide to us with Tracking Number and Carrier information. 

 

Who will deliver my order to me?

We send all orders through Australia Post.

 

Can I track my order online?

Yes, the tracking number that you have been sent is hyperlinked to Australia Post so you can just click it to view the tracking history.

 

Is my delivery insured against damage or loss?

Yes, all consignments we dispatch are covered.

 

What can I do if the delivery seems to be taking too long?

There may be delays outside of our control with Australia Post.  You can call us on (07) 3287 1995 and we can chase it up for you.  Australia Post also has a call centre you can call on 13 11 18, and quote your tracking number.

 

Where are you located?

We are located at Unit 5/4 Old Pacific Highway, Yatala, Queensland.

 

Where do you ship your products from?

We ship our products from our Yatala warehouse.

 

If I need to return something, what do I do?

Please message us at sales@rhsnutrition.com.au or phone us on (07) 3287 1995.  PayPal has a FREE return service you can register for and use if you wish too (Terms & Conditions apply – see https://www.paypal.com/au/webapps/mpp/returns for details.

 

Can I cancel my order?

Yes, providing your order has not already been dispatched. Just email or phone us. If your order has already been dispatched and you wish to cancel it you will have to wait for the delivery and send it back at your own cost or if it is returned to us if you refuse delivery there will be a $12 return fee which we get charged from Australia Post which will be passed on to the customer. Once we receive it back in good condition, we will arrange a refund or credit.

 

The Pre-Workout product I purchased is hard and lumpy

From time to time we get products that do this.  The most common reasons are that it was not properly sealed in the factory, or it is a faulty product due to ingredients.  Either way, please message us at sales@rhsnutrition.com.au or call (07) 3287 1995 and we can get the issue fixed ASAP with a replacement or a simple fix.  Most times the product arrives in our warehouse hard is because it’s been on a boat for 6-8 weeks and the product merely settles in the bottom of the tub.  The easy fix is to squeeze and shake it until the powder sounds fine.  In most instances, that fixes the issue.

 

My parcel has turned up damaged?

Do not accept the delivery, and please email us with the details or phone us directly on (07) 3287 1995.